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Shipping Policy

Do you ship worldwide & how much does shipping cost?

Yes, we are pleased to say that we ship worldwide and offer all customers free Domestic and International Shipping. All of our deliveries are tracked so you know exactly where your order is once it's on its way.

 

What are your shipping and processing times?

We process all orders within 2-3 business days and have warehouses in the USA, Europe and Asia. We will always attempt to ship from your nearest location however where this isn't possible we will ship directly from our manufacturing base on the border of Hong Kong and China.

Updated 7th July:
UK: Current average delivery time 5-7 business days
USA: Current average delivery time 9-14 business days

Canada: Current average delivery time 12-17 business days

Although most orders are delivered more promptly, due to the global pandemic and in order to avoid frustration, we please ask that you allow 2-4 weeks for shipping.

Once your order arrives in your country, it is transferred to your local postal carrier for final delivery.

 

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work then don't worry. Contact us and we'll solve it! 

If you need more detailed information, please get in touch at support@thekidzco.com and we'll help you out.

 

Who pays for international import taxes?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, The Kidz Co has no control over these charges as they are determined by the destination country. The Kidz Co is not responsible for any actions taken by customs or the local delivery service.

 

Unexpected Delays

In some instances the delivery may take longer than the shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

 

STILL NEED ASSISTANCE?
CONTACT US AT SUPPORT@THEKIDZCO.COM

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